Refund policy

At Faveno, customer satisfaction is our top priority. We want you to shop with confidence, which is why we have created a simple, transparent, and customer-friendly Return and Refund Policy.

Please review the guidelines below regarding returns, refunds, exchanges, and order cancellations.

Returns

Return Eligibility

For eligible non-defective items, including a change of mind, customers may request a return within 30 days of receiving their order.

To qualify for a return:

For change-of-mind returns, the product must be unused, unopened, and in its original condition. Products received damaged, defective, or incorrect are handled under the separate section below.
The item must include all original packaging, accessories, manuals, and included components.
The product must be returned in the same condition as received.

The following items may not be eligible for return:

Products that have been used, installed, modified, or altered
Items missing original packaging or accessories
Products damaged due to misuse, improper handling, or incorrect installation
Clearance, discounted final-sale items
Customized or specially ordered products

Please review product details carefully before purchasing, as some items may have specific return restrictions.

How to Request a Return

To begin a return request, please contact our customer support team:

📧 Email: info@faveno.shop
📞 Phone: (209) 234-2459

Please include:

Order number
Customer name
Reason for return
Photos or videos (required for damaged, defective, or incorrect items)

Once your request has been reviewed and approved, we will provide return instructions and the return shipping address. Please contact us before sending a return so we can confirm the correct destination.

Please do not ship any product back without prior approval from Faveno.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
We recommend using a trackable shipping service when returning products.
Customers should keep their return shipping receipt and tracking information.
Faveno is not responsible for packages lost during return transit.

After receiving the returned item, our team will inspect the product and confirm refund eligibility.

Return & Refund Timeline

Return Period: 30 days from delivery date
Refund Processing: Within 10 business days after approval
Restocking Fee: None
Return Method: By mail
Return Label: Download & Print; return shipping charges depend on the reason for return, as explained above
Refund Currency: USD (United States Dollar)

Refunds

Refund Processing

Once your return is approved, your refund will be issued to the original payment method where possible. For Cash on Delivery orders, contact info@faveno.shop with your order number; we will agree a suitable refund method with you when the refund is approved. Approved refunds are processed within 10 business days.

Please note:

Your bank, credit card provider, or payment service may require additional time to process and display the refund.
Refund arrival times may vary depending on your financial institution.

Partial Refunds

A partial refund may be issued if:

The returned product shows signs of use.
The item is damaged after delivery due to customer handling.
Parts, accessories, or original packaging are missing.
The product does not meet our return requirements.

Non-Refundable Items

The following items are not eligible for refunds:

Shipping fees (where applicable)
Products used or damaged by the customer (this exclusion does not apply to products received damaged, defective, or incorrect)
Gift cards
Clearance or final sale items
Customized or personalized products
Items damaged due to customer misuse