At Faveno, we are committed to providing a smooth, reliable, and transparent shipping experience for all customers across the United States. Please review our shipping information below, including order processing, delivery timelines, and shipping guidelines.

Order Processing (Handling Time)

Handling Time: 1–4 business days (Monday–Friday)

During the handling period, your order is carefully reviewed, prepared, packaged, and transferred to our shipping carrier.

Orders placed on weekends or U.S. public holidays will begin processing on the next business day.

Processing delays may occur due to:

• Payment verification requirements
• Incorrect or incomplete shipping details
• High order volumes during promotional periods
• Inventory checks or order verification procedures

If any unexpected delay occurs, our support team will contact you through email.

Shipping & Delivery

Total Estimated Delivery Time:

6–14 business days

Order Cut-Off Time: 5:00 PM (EST)

Please note that delivery times are estimates and may vary depending on the destination, carrier conditions, and other logistical factors.

Shipping Partners

Faveno works with trusted shipping carriers to ensure safe and reliable delivery, including:

• USPS
• UPS
• FedEx

Once your order has been shipped, you will receive a tracking number via email.

Order Tracking

After your shipment is confirmed:

• A tracking link will be sent to your email address.
• Tracking information may take 24–72 hours to update after shipment.

If tracking information does not appear after this period, please contact our support team for assistance.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible:

📧 Email: info@faveno.shop

Cancellation requests are not guaranteed once your order has entered processing, handling, or shipping.

If your order has already been shipped, you must follow our return and refund policy.

Shipping Issues

Lost or Stolen Packages

Faveno is not responsible for packages that are confirmed as delivered by the shipping carrier.

If your package shows as delivered but you have not received it, please:

1. Check with household members, neighbors, or building management.
2. Contact the shipping carrier for additional delivery details.
3. Contact our support team for further assistance.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information during checkout.

Faveno is not responsible for delays, losses, or additional costs caused by incorrect or incomplete addresses.

If you notice an address error after placing your order, contact us immediately. We will try our best to assist before shipment.

Delivery Exceptions

Delivery delays may occur due to:

• Severe weather conditions
• Natural disasters
• Carrier service interruptions
• Increased seasonal demand
• Remote delivery locations
• Other unexpected shipping circumstances

We appreciate your patience and understanding during these situations.

Address Changes

Address change requests must be submitted as soon as possible after placing your order.

Once an order has been shipped, we may not be able to update the address or redirect the package.

Undeliverable Packages

Packages returned to Faveno due to:

• Incorrect address information
• Missing address details
• Multiple unsuccessful delivery attempts

may require additional shipping charges before being sent again.

Orders that cannot be delivered may be canceled and refunded according to our refund policy.

Holiday Shipping Delays

During high-volume periods such as:

• Black Friday
• Thanksgiving
• Christmas
• New Year Holidays

shipping carriers may experience longer delivery times due to increased package volumes.

We recommend ordering early during holiday seasons to avoid possible delays.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or your order status, please contact our customer support team.

🛒Trade name: Faveno

☎️Phone: (209) 234-2459

📧Email: info@faveno.shop

🏠Address: 481 Derbychase Ln, Lathrop, California, 95330, United States

Business hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET); Saturday–Sunday: Closed